Question

Which of the following approaches is used to display a variable from a requested item on a Catalog Task form?

A. In the Catalog Task Activity within the Item's fulfillment workflow, write a Script to retrieve and set Catalog Task field values.
B. In the Catalog Task Activity within the Item's fulfillment workflow, select variables to be displayed in the Variables on Task Form field.
C. In the Catalog item, set Cascade Variables to true.
D. In the Catalog item, set Display Variables in Catalog Tasks to true

Answer 1

To display a variable from a requested item on a Catalog Task form, the correct approach is to select the desired variables in the Catalog Task Activity within the Item's fulfillment workflow to be displayed on the Task Form.

Step-by-step explanation:

The approach used to display a variable from a requested item on a Catalog Task form in a service management system is often determined by the capabilities of the platform being used. For instance, in ServiceNow, which is a common service management platform, you might use the following approach:

• B. In the Catalog Task Activity within the Item's fulfillment workflow, select variables to be displayed in the Variables on Task Form field.

By selecting the appropriate variables in the Catalog Task Activity, those variables can be set to display directly on the Catalog Task form, allowing for a seamless and intuitive way to present the information to the user.