Question

An Inbound Action processes an email received by ServiceNow to create or update a record

in ServiceNow.
A. True
B. False

Answer 1

An Inbound Action within ServiceNow is indeed capable of processing emails to create or update records, which makes the statement provided true.

Step-by-step explanation:

The student's question asks whether an Inbound Action can process an email received by ServiceNow to create or update a record in ServiceNow. The answer to this question is A. True.

Inbound Actions in ServiceNow are part of the email handling feature. They can be configured to parse incoming email and based on the contents, to perform various actions like creating incidents, updating existing records, or even triggering workflows. The configuration can include conditions and scripts that define how the email;s content should be interpreted and what action should be taken consequently.

For example, if a user sends an email to the ServiceNow system with a request for IT support, an Inbound Action can be set up to automatically create an incident record. The Inbound Action might use information from the email's subject line or body to populate the fields in the newly created incident.