Final answer:
The most common ways to create problems within a management or IT framework are manually using the Problems related list on a change, and using the Create Problem UI action on an incident. These methods involve identifying and solving the problem, or finding solutions and then assessing the problems they address.
Step-by-step explanation:
The student's question: "What are the most common ways to create problems?" likely refers to problem management within a service management or IT context. The two common ways to create problems are:
- Manually using the Problems related list on a change
- Using the Create Problem UI action on an incident
In understanding how to develop solutions to these problems, it is crucial to first identify the problem accurately and then find ways to solve it. Alternatively, solutions can be identified first, and then you look back at the problems that necessitate these solutions.
When exploring a problem to write about, one should consider the magnitude of the problem, its causes, the people affected, negative effects, and the reasons why it should be addressed. It is also vital to think about the potential consequences of not solving the problem and to propose realistic solutions.
Exploring Questions
Useful questions to ask when exploring a problem are:
- What problem am I interested in learning about?
- How do I know this is a problem?
- What are a few examples of the problem?
- What causes the problem?
- Who is affected by the problem?
- What are some negative effects of the problem?
- Why should the problem be solved?
- What are the potential consequences if nothing is done?
- What are some realistic solutions to the problem?