Question

Which of the following record types would you use in order to set up a new hired employee?

A. Record Producer
B. Order Guide
C. Content Item
D. Catalog Item

Answer 1

To set up a new hired employee, a Catalog Item would be used as it provides a form to request various items and services, customized for onboarding processes.

Step-by-step explanation:

To set up a new hired employee in most enterprise service management systems like ServiceNow, you would typically use a Catalog Item. A Catalog Item is designed to provide a customizable form that users can fill out to request specific items or services

In the context of onboarding a new hire, the Catalog Item would likely include fields for the employee details, role, department, equipment needs, and any other relevant onboarding processes. Other options like a Record Producer, Order Guide, or Content Item serve different purposes. A Record Producer creates records in a database; an Order Guide is used to guide users through a complex or multi-step service process; while a Content Item refers to pieces of content displayed within the service catalog or other parts of the platform but doesn't capture new record information as is necessary when setting up a new employee.