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In Problem Management, which role is required to delete a problem record?

A. itil
B. problem_coordinator
C. nobody
D. problem_admin

1 Answer

4 votes

Final answer:

In ITIL-based Problem Management, the problem_admin is typically the role with the required permissions to delete a problem record, ensuring proper adherence to ITSM protocols. D. problem_admin

Step-by-step explanation:

In Problem Management, the role that is required to delete a problem record is typically the problem_admin. This role has the necessary permissions to manage and alter records within a problem management system.

The problem coordinator may have the ability to create and manage problem records, but deleting records is often restricted to ensure data integrity and adherence to proper protocols for record keeping within an IT Service Management (ITSM) framework based on ITIL (Information Technology Infrastructure Library) practices.

User Zalak Patel
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