Question

How to make the problem state move to "Resolved" instead of "Closed" when the "Accept Risk" button is clicked.

A. Modify the state mapping records in the Problem State Mapping table.
B. Modify the logic in the UI Action "Accept Risk".
C. Change the value of problem property "problem.acceptrisk.move_to_closed".
D. Modify the logic in the script include "Accept Problem Risk".

Answer 1

To make the problem state move to 'Resolved' instead of 'Closed' when the 'Accept Risk' button is clicked, you need to modify the logic in the UI Action 'Accept Risk'. B. Modify the logic in the UI Action "Accept Risk".

Step-by-step explanation:

The correct option to make the problem state move to 'Resolved' instead of 'Closed' when the 'Accept Risk' button is clicked is option B - Modify the logic in the UI Action 'Accept Risk'.

By modifying the logic in the UI Action 'Accept Risk', you can customize the behavior of the button and change the state of the problem to 'Resolved' instead of 'Closed' when it is clicked.

For example, you can update the script in the UI Action 'Accept Risk' to include logic that sets the problem state to 'Resolved' after performing the necessary actions.