Question

What is the purpose of the "Attachment Link" check box in the knowledge article form?

A. It adds the article as a link to another article.
B. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.
C. It attaches the article to the email notifications that are linked with it.
D. It allows downloading the article without opening the article standard view.

Answer 1

The purpose of the "Attachment Link" check box in the knowledge article form is to insert a hyperlink to the article which can be linked to another article, ServiceNow page, or external content. B. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.

Step-by-step explanation:

The purpose of the "Attachment Link" check box in the knowledge article form is B. It inserts a hyperlink to the article which can be linked to another article, ServiceNow page, or external content.

By selecting this check box, you can create a link within your article that directs readers to another related article, a ServiceNow page, or even external content like a website or document. This helps to provide additional information or resources for the reader to access.