Final answer:
In ITIL, the roles that can close a problem are the Problem Manager, Problem Administrator, and Problem Coordinator. These individuals are responsible for the lifecycle of problems, administrative support, and ensuring the problem management process is followed respectively.
Step-by-step explanation:
The question is asking about roles within IT service management frameworks that have the authority to close a problem. Specifically, within the Information Technology Infrastructure Library (ITIL), which is a set of practices for IT service management that focuses on aligning IT services with the needs of business.
In ITIL, the roles that are typically authorized to close a problem are:
- Problem Manager: The individual responsible for managing the lifecycle of all problems. Their responsibilities include preventing problems and resulting incidents, and managing the diagnosis and resolution of problems.
- Problem Administrator: This role supports the Problem Manager by handling administrative tasks such as documentation and coordination between different teams.
- Problem Coordinator: A role that may be responsible for the cohesion of the whole problem management process, ensuring that all the processes are followed properly.
Options B (problem_coordinator), D (problem_administrator), and E (problem_manager) can close a problem.