Question

Which of the following can be achieved by a user with itil role? (Choose four.)

A. Add CI to Change Request
B. Associate CI to Task
C. Create CI
D. Delete CI
E. Create CI Class

Answer 1

A user with an ITIL role can Add CI to Change Request, Associate CI to Task, Create CI, and Create CI Class. Deleting a CI is generally a more sensitive action not included in basic ITIL role permissions.

Step-by-step explanation:

The question relates to the Information Technology Infrastructure Library (ITIL) roles, specifically what a user with an ITIL role might be able to do. In the context of ITIL, a Configuration Item (CI) is a basic unit of an IT infrastructure which may be under the management and control of IT. Here are the things a user with an ITIL role can typically do:

• Add CI to Change Request: They can add Configuration Items to a change request, linking CIs that may be affected by the change.
• Associate CI to Task: They can link Configuration Items to specific tasks for reference or to indicate that a task will impact a particular CI.
• Create CI: They have the ability to create new Configuration Items within the configuration management database (CMDB).
• Create CI Class: Users can also create new classifications for CIs, which helps in organizing and managing different types of CIs.

Deleting a CI is typically a more restricted action due to the potential impact on the IT environment, and thus is not usually a task performed by users with a standard ITIL role.