Final answer:
It is false that only one change request can be created from an incident in IT Service Management; multiple change requests can be made if needed to address various issues within the IT infrastructure.
Step-by-step explanation:
The statement that you can create only one change request from an incident is False. In the context of IT Service Management (ITSM) and platforms such as ServiceNow, for example, it is possible to create multiple change requests from a single incident if the situation requires it. An incident may highlight various issues within IT infrastructure that require different changes to be implemented to resolve the incident.
Creating multiple change requests allows an organization to track the progress of each individual change, ensuring that each problem identified in the incident is addressed properly. Therefore, the flexibility to initiate more than one change request is essential for efficient ITSM and problem resolution.