Question

Which of the following columns get copied from the incident when creating a problem

according to the OOTB implementation? (Choose all that apply.)
A. Contact type
B. Impact
C. Assigned
D. Configuration Item
E. Subcategory

Answer 1

In an OOTB implementation, when creating a problem from an incident, the fields that are copied include Contact type, Configuration Item, Impact, and Subcategory, but not Assigned to.

Step-by-step explanation:

When creating a problem from an incident in an Out of the Box (OOTB) implementation of an IT Service Management tool, certain attributes of the incident are typically copied over to the problem to ensure a seamless linkage between these records. According to the OOTB implementation, the fields that are generally copied from an incident to a problem include:

• Contact type
• Configuration Item
• Impact
• Subcategory

The Assigned to field is usually not copied over because the problem record might be assigned to a different team or individual responsible for problem management as opposed to incident management.