Question

Which of the following ways can be used to create configuration items? (Choose all that

apply.)
A. Creation via service catalog fulfillment process
B. Manual creation via configuration application modules
C. Automated discovery tools
D. Integration with 3rd party system
E. Import from external source

Answer 1

Configuration items can be created through service catalog fulfillment processes, manual input in configuration application modules, automated discovery tools, integration with third-party systems, and import from external sources.

Step-by-step explanation:

Ways to create configuration items in the context of IT Service Management (ITSM) and Configuration Management Databases (CMDB) can include multiple approaches:

• Creation via service catalog fulfillment process where items are added to the CMDB as part of the service delivery.
• Manual creation via configuration application modules, which involves direct input or updates by users.
• Use of automated discovery tools that scan the network and automatically populate the CMDB with detected configuration items.
• Integration with 3rd party systems that automatically synchronize their data with the CMDB.
• Import from external sources, such as spreadsheets or other databases, using import functions provided by the CMDB software.