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Which of the following properties is used to decide which knowledge base will be used to

create known error articles for problems?
A. knowledgebase.known_error_article
B. problem.knowledge.known_error_article
C. problem.knowledgebase.known_error_article
D. problem.known_error_article

1 Answer

4 votes

Final answer:

The correct property used to link known error articles to a problem within a service management system is B. problem.knowledge.known_error_article.

Step-by-step explanation:

The property used to decide which knowledge base will be used to create known error articles for problems in a service management context (likely within an IT Service Management or ITIL framework) is B. problem.knowledge.known_error_article.

When documenting a problem or known error within a service management system or database, this property would typically point to the related knowledge base article that contains workarounds or solutions for the issue.

User Akanksha
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