Question

In Problem Management, when using the Communicate Fix related link, which of the

following conditions must be met for the fix to be communicated? (Choose three.)
A. Problem has an associated change request.
B. The Fix notes field is populated.
C. Incident is associated with the problem record.
D. Incident is in a State of On Hold with an On Hold Reason of Awaiting Problem.
E. Problem is in a state of Fix in Progress.

Answer 1

Three conditions must be met for the fix to be communicated in Problem Management: the problem must have an associated change request, the Fix notes field must be populated, and the incident must be associated with the problem record.

Step-by-step explanation:

When using the Communicate Fix related link in Problem Management, three conditions must be met for the fix to be communicated:

1. The problem must have an associated change request.
2. The Fix notes field must be populated.
3. The incident must be associated with the problem record.