Final answer:
The kb_article_statistics table should be used to report on knowledge articles that are no longer viewed by users, as it stores usage statistics such as view counts over time.
Step-by-step explanation:
To build a report to see which knowledge articles are no longer viewed by users, you should use the kb_article_statistics table.
This table is designed to track and store statistics related to the usage of knowledge articles, such as the number of views over time. If an article sees a drop in views or is not being viewed at all, this would be visible in the data stored in the kb_article_statistics table. This is critical for maintaining an effective knowledge base, as it allows organizations to identify and update, or potentially retire, articles that are no longer relevant or useful to users.
The other tables listed have different functions:
- kb_feedback - captures user feedback on articles.
- kb_use - typically tracks the number of times an article has been used or referenced.
- kb_knowledge - contains the actual content of the knowledge articles.