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Which table is used to store Known Error articles?

A. kb_article
B. kb_knowledge
C. kb_knowledge_article
D. kb_template_known_error_article

User Silthus
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1 Answer

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Final answer:

The table used to store Known Error articles on platforms like ServiceNow is typically 'kb_knowledge'. Other options may refer to templates or be incorrect. Always check the platform's official documentation for the correct table names.

Step-by-step explanation:

The table used to store Known Error articles in many IT Service Management platforms, like ServiceNow, is typically kb_knowledge. However, the specific table name can vary depending on the platform and customization. The options given suggest a platform like ServiceNow where knowledge articles are stored. 'kb_article' and 'kb_knowledge' are generic table names for knowledge articles, while 'kb_knowledge_article' might be a misleading option since ServiceNow uses 'kb_knowledge' as the primary table for storing articles of all types, including Known Errors.

In ServiceNow, 'kb_template_known_error_article' does not refer to a table but might refer to a template used to create known error articles within the 'kb_knowledge' table. Knowledge management systems often differentiate between templates and actual article storage tables. When working with a specific platform, it's essential to refer to the official documentation or consult with a system administrator to confirm the exact table names used.

User Darren Steinweg
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