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Which of the following is NOT a valid On Hold reason?

A. Awaiting Caller
B. Awaiting Info
C. Awaiting Vendor
D. Awaiting Change

User Max Asura
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1 Answer

4 votes

Final answer:

Awaiting Change is not a standard or valid On Hold reason in the contexts of project management or customer service, as it is too vague and does not clearly indicate what kind of change is awaited.

Step-by-step explanation:

The question you’ve asked is related to typical status categories used in project management or customer service contexts. When managing tasks or tickets, especially in an Information Technology or customer support department, the statuses such as Awaiting Caller, Awaiting Info, and Awaiting Vendor are often valid reasons to put a ticket or a task on hold. This means the responsible party is waiting for a response or action from the caller, more information, or an external vendor respectively, before proceeding.

However, Awaiting Change is a less common and not typically a standard reason to place something on hold because it is too vague. The term ‘Change’ could relate to many different contexts, and typically, a more specific status is used to indicate what kind of change is awaited, such as Awaiting Parts, Awaiting Repair, or Awaiting Approval. Therefore, Awaiting Change is not a valid On Hold reason without further specification.

User Zobayer Hasan
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8.3k points