Question

Which of the following user feedback actions are stored in kb_feedback table? (Choose all

that apply.)
A. Flags
B. Views
C. Helpful (Yes/No)
D. Comments
E. Star Rating

Answer 1

The kb_feedback table typically stores Flags, Helpful (Yes/No) responses, Comments, and Star Rating, which are types of user feedback actions. Views are not commonly stored in this table as they fall under content traffic data.

Step-by-step explanation:

The kb_feedback table typically stores user feedback related to knowledge base articles or other content within a system. The specific user feedback actions stored in this table can vary based on the system's design but generally include:

• Flags: When a user flags content for review due to inaccuracy, inappropriate content, or other concerns.
• Helpful (Yes/No): User responses indicating whether they found the content helpful.
• Comments: User-generated comments or notes about the content.
• Star Rating: Quantitative feedback where users rate the content on a scale (e.g., 1 to 5 stars).

However, Views are generally not stored in the kb_feedback table as they pertain to content traffic data rather than specific user-generated feedback. Depending on the system's implementation, views might be tracked in a separate table or analytics system designed to handle content engagement metrics.