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Supply chain managers balance total logistics cost factors against customer service factors. Customer service factors include:

a. time, convenience, communication, and dependability.
b. assurance, reliability, flexibility, and tangibles.
c. tangibles, dependability, responsiveness, and flexibility.
d. time, assurance, responsiveness, and tangibles.
e. convenience, flexibility, time, and empathy.

1 Answer

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Final answer:

Supply chain managers aim to balance logistics costs with customer service factors such as time and dependability. Reducing production costs and considering geographical and operational factors are crucial for profitability. Technological advancements and fair labor rights are important for improving supply chain efficiency and ethical standards.

Step-by-step explanation:

Supply chain managers work diligently to find the right balance between total logistics costs and the provision of high levels of customer service. Customer service factors commonly include aspects such as time, convenience, communication, and dependability. These components are essential in ensuring that the products are delivered to customers efficiently and effectively, while maintaining satisfaction and encouraging repeat business.Businesses must also consider a variety of operational costs, including labor, materials, and machinery. An important goal for any business is to reduce their production costs, which in turn can increase their profits if the prices of their goods and services remain the same. Additionally, geographical factors such as proximity to suppliers and customers, transportation and infrastructure quality, tax levels, and government competence also play a significant role in supply chain management.

Advancements in technology and transportation can alleviate many supply chain issues and help companies respond to national emergencies more effectively. At the same time, it's crucial to ensure fair labor rights and incorporate these standards into corporate policies, balancing profitability with ethical practices. For example, if a messenger company faces lowered gasoline prices, they can expand their service area due to lower operational costs, which potentially increases supply and profitability.

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