Answer: (C) A score of 85% or more in the annual survey for the question ‘Would you recommend this gym to a friend?’
(D) Ensure 90% of new gym members book an induction session within the first two weeks of joining
Step-by-step explanation:
From the options that are given in the question, the kpis that fit the criteria of being specific, measurable attainable relevant and time-bound are options C and D that is,
• A score of 85% or more in the annual survey for the question ‘Would you recommend this gym to a friend?’
• Ensure 90% of new gym members book an induction session within the first two weeks of joining