Question

Recently a new candidate tab requested by HR team of Telco inc. was created for the recruitment app. The HR team is unable to locate the tab within the application. What should the SFA check to resolve this?

Answer 1

To resolve the issue of the HR team at Telco Inc. not finding the candidate tab, SFA should check if the tab was correctly created, confirm the profile and permission settings, ensure the tab is included in the correct application, and review role hierarchy and sharing settings.

Step-by-step explanation:

The issue described pertains to locating a newly created candidate tab in a recruitment application at Telco Inc., which the HR team is unable to find. The Sales Force Automation (SFA) team should check several components within the system to resolve this problem. Firstly, they should confirm if the tab was properly created and deployed. Secondly, the team must check the profile settings of the HR team members to ensure they have the necessary permissions to view the tab.

Tabs may be hidden or visible depending on profile configurations. Thirdly, the SFA should verify if the tab is included in the correct application and not accidentally placed in another one. Lastly, checking the configuration of the role hierarchy and sharing settings may also help, in case the tab is limited to certain roles within the organization.