Final answer:
New employees should be sent to orientation and training programs to prepare them for their role and interactions with customers. These programs provide essential information about company culture, job-specific responsibilities, and aid in aligning individual performance with organizational goals.
Step-by-step explanation:
Orientation and Training for New Employees
Once you hire employees, it is suggested that you send them to orientation and training to prepare them for interacting with customers. Orientation typically begins with an introduction to company policies, practices, and culture, which can help in setting the right expectations and showing how your organization functions on a daily basis. Furthermore, dedicated training sessions enable new hires to learn about their specific roles, responsibilities, and how to utilize necessary tools and equipment.
Training is not only beneficial for new employees. It aligns individual performance with organizational goals, engenders job satisfaction, and ultimately leads to better retention and productivity in the workplace. Thus, investing in comprehensive onboarding programs is a strategic move for businesses to ensure that their workforce is proficient, adaptable, and aligned with the company's ethos and operational methods. In some cases, new employees may also engage in job shadowing or hands-on training to get a practical understanding of their daily tasks.