Final answer:
The 'Unknown error - login successful' message signifies a successful login followed by an unspecified error. Solutions include restarting the application, clearing cache and cookies, checking for system maintenance announcements, and reaching out to technical support for further assistance.
Step-by-step explanation:
The 'Unknown error - login successful' message in a Clinical Filing Queue context suggests that while your login credentials are correct and you were able to authenticate with the system, another error occurred subsequent to the login process that is not specifically identified. This could be due to a variety of reasons such as a problem within the software, a server issue, or a glitch in the communication between the client and the server.
To resolve this issue, try the following steps:
Restart the application or web session, as a simple reset can often resolve temporary glitches.
Clear your browser's cache and cookies if you are accessing the system via a web interface, as corrupted cache data can cause unexpected errors.
Check for any announcements from the IT department regarding system maintenance or known issues that could be affecting the system.
Contact technical support for help if the problem persists, providing them with details about the error message and any steps you have already taken to resolve it.