Question

What to if docman if giving error 'Failed to open database connection' and the client cannot access docman?

Answer 1

If you are receiving the error message 'Failed to open database connection' in Docman, try checking the database server, configuring Docman settings, and verifying the database schema.

Step-by-step explanation:

If you are receiving the error message 'Failed to open database connection' in Docman and the client cannot access Docman, there are a few troubleshooting steps you can try:

1. Check that the database server is running properly and that you have the correct credentials to access the database.
2. Make sure that the database server address and port are correctly configured in the Docman settings.
3. Verify that the database schema is intact and has not been corrupted. You can do this by running a database repair tool or restoring from a backup.

If none of these steps resolve the issue, it may be helpful to contact the support team for Docman or your system administrator for further assistance.