Question

If you have a ticket with you, customer, field rep, and Matt in the chain, you can delete the customer and send a message to FR and Matt only.

a.true
b.false

Answer 1

You can delete the customer from the chain and send a message to the field rep and Matt only.

Step-by-step explanation:

The statement is true. If you have a ticket with the chain consisting of customer, field rep, and Matt, and you want to delete the customer, you can do so and send a message to the remaining two individuals, the field rep and Matt. This can be done by removing the customer from the chain and then sending the message specifically to the remaining individuals using their respective contact information.