Final answer:
Usage statistics should be checked when calling on renewals to gauge how often a service or product is being utilized, as it is key for assessing customer satisfaction and the likelihood of renewal. Following up on commitments to call is vital for maintaining professional relationships.
Step-by-step explanation:
When calling on renewals, check usage statistics to see how often it is being used. It's important to assess the value that a service or product is providing to a user, which is often reflected in how frequently they utilize it. If the renewal pertains to a subscription service, software, or similar product, usage metrics can be a key indicator of customer satisfaction and can influence their decision to renew.
Keeping track of interactions and following up promptly are essential components of customer service and client management. When you say that you will be calling to check on the status of an application or a service, it is crucial to follow through. Setting a reminder or marking your calendar serves as a helpful strategy to ensure you do not forget to make the call, maintaining professionalism and showing respect for the client's time and business.