Final answer:
To coach a team member on the proper procedure for scooping cheese, start with positive feedback, demonstrate the correct method, and explain the reasons why it is important, such as maintaining portion control and ensuring consistency. Engage the team member in practicing the procedure and provide supportive feedback to create a positive learning environment.
Step-by-step explanation:
When you witness a team member scooping cheese and there's a need to coach them on the proper procedure, the best approach is to start with positive reinforcement.
Acknowledge what they're doing right before suggesting improvements. Then, demonstrate the correct technique for scooping cheese and explain the reasons behind the proper procedure—be it maintaining portion control, ensuring product consistency, or reducing waste.
Engage with the team member by asking them to show you how they would do it after your explanation, and provide constructive feedback.