Final answer:
The first step in closing out a cash register involves collecting and verifying transaction data against the cash on hand. In a situation where discrepancies arise, a cashier should maintain professionalism and review records to address any issues.
Step-by-step explanation:
One of the first steps in closing out a cash register at the end of a shift or business day involves collecting the data of all the transactions that have occurred. This includes counting the money in the drawer, ensuring it matches the sales data, and verifying there are no discrepancies between the cash on hand and the register's electronic record. In the provided scenario, if a cashier's drawer has been coming up short, it is important for them to approach the situation with a clear record of their transactions and any possible explanations for the shortages. The cashier should remain calm and professional, and request to review the transaction records to identify any mistakes or misunderstandings that could have led to the discrepancy. They might also suggest possible solutions, such as more training or supervision, to prevent future errors.