Final answer:
In physical distribution, availability, timeliness, and quality are crucial for customer service, including product features (like unbreakable bottles) and strategic location (like a gas station at a busy intersection) to enhance distribution efficiency.
Step-by-step explanation:
In physical distribution, availability, timeliness, and quality are important aspects of customer service and satisfaction. These elements ensure that the right products are available when and where customers need them and meet the expected standards of performance. The concept of physical aspects of a product extends to features presented through advertising, such as an unbreakable bottle, nonstick surface, or extra spicy flavor. The location of a company, such as a gas station at a busy intersection or a supplier near a manufacturing plant, can also influence physical distribution by catering to high demand areas or reducing lead times, respectively. Effective management of these factors contributes significantly to a company's ability to compete in the marketplace.