Final answer:
If a client's complaint has not been resolved after two months, they may escalate the matter to a higher authority such as the Financial Ombudsman Service (FOS) or a similar regulatory body.
It is important for the client to gather relevant documents and evidence to support their complaint before escalating. The decision of the FOS is binding on the firm and the client may be entitled to compensation or other remedies.
Step-by-step explanation:
If a client has made a complaint to an authorized firm about advice she received from one of the firm's advisers and the complaint has not been resolved after two months, the next step for the client to resolve the complaint would be to escalate the matter to a higher authority.
In the case of financial services, this would typically involve contacting the Financial Ombudsman Service (FOS) or a similar regulatory body depending on the jurisdiction.
The FOS is an independent organization that is responsible for resolving disputes between clients and financial firms. The client can submit their complaint to the FOS, who will then review the case and make a decision. The decision of the FOS is binding on the firm, meaning that the firm would be required to comply with any compensation or other remedies ordered by the FOS.
It's important for the client to gather any relevant documents or evidence to support their complaint before escalating the matter.
This could include correspondence with the firm, records of any financial transactions, and any other relevant information. Providing clear and detailed information to the FOS can help in establishing the client's case and resolving the complaint in their favor.