Final answer:
To handle work at a customer's new location with invoices sent to the original customer location, update records for the new service location, confirm billing details, and issue invoices to the primary customer's billing address. Maintain clear communication with the customer throughout the process to ensure all arrangements and expectations are mutually understood.
Step-by-step explanation:
When handling a request from a customer to perform work at a new location while ensuring all invoices are sent to the original location, it is important to manage the billing and operational details carefully to maintain clear communication and good customer relations. First, you should update your records to reflect the new service location, while linking this to the customer's primary account for billing purposes. Confirm the details of the billing arrangement with the customer to ensure there are no misunderstandings.
Next, you will need to issue invoices that clearly state the services rendered at the new location but address them to the billing address of the original customer's location. It might be helpful to reference the primary account or customer number to keep the financial transactions organized. Furthermore, if applicable, use your accounting software to specify a different service location for job tracking or inventory purposes while keeping the billing process centralized.
Finally, maintain open communication with your customer during this transition. Clarify any new protocols or contacts that may be involved due to the expansion, and ensure that the customer's expectations for the quality and timeline of your services at the new location are understood and agreed upon by both parties.