146k views
4 votes
Can you file a fraud claim for a company that sends you the incorrect part and requires you to ship return at your cost?

User MatthiasB
by
7.8k points

1 Answer

3 votes

Final answer:

You have a right to seek a refund or replacement for an incorrect part, especially if both the physical and electronic provisions are defective, as per Section 1.F.3. It's essential to review the company's return policy and consider a fraud claim if they refuse to cover return costs despite their policy.

Step-by-step explanation:

If a company sends you an incorrect part and requires you to ship the return at your cost, you may have a limited right to seek a refund or replacement. According to Section 1.F.3. you have a right to report a defect in the electronic work within 90 days and to receive a refund of the money you paid, with a written explanation to the person you received the work from.

If you received the incorrect part on a physical medium, and the electronic provision of the part is also defective, you may demand a refund or another opportunity to rectify the issue. It's important to review the terms of service and return policy of the company to ensure you understand your rights and the appropriate course of action. Filing a fraud claim may be an avenue if the company has a policy that covers the costs of return for incorrect or defective items but refuses to honor it.

User David Posey
by
7.3k points