Question

Troy is a handsome well-liked manager at the local hardware store. he typically will work late so that he does not have to make one of his employees stay late and he supports his staff. troy is seen as fair and good at handling customer disputes. troy is a good example of having which type of power?

a. referent power
b. expert power
c. reward power
d. legitimate power

Answer 1

Troy demonstrates referent power, which arises from the respect, trust, and admiration of others rather than his formal role, expertise, or ability to give rewards.

Step-by-step explanation:

Troy is a good example of having referent power. This type of power comes from being trusted, admired, and respected by others, as evident by Troy's behavior as a manager. He works late himself to spare his employees, supports his staff, and is skilled at handling customer disputes.

These actions make Troy an authority figure that his employees and customers choose to follow because they perceive his demands as reasonable and beneficial, and they respect him as a person. In this scenario, Troy's power is not derived from his formal position, professional expertise, or his ability to provide rewards or punishments, but rather his personal qualities that make others want to follow his lead.