Final answer:
Segway shifted its business strategy by pivoting to a new market after realizing its product was not being adopted for personal use, instead focusing on sectors like police departments and warehouse operations. So the correct answer is option a.
Step-by-step explanation:
In the case of Segway, the company altered its business strategy when it realized its product was not being adopted by the intended personal use market. After significant investment, instead of discontinuing the product, Segway reoriented its focus towards a different market segment.
The phrase that best describes this strategic shift is a. pivoting to a new market. Segway's decision to target organizations like police departments and warehouse operators exemplifies a pivot. This move enabled the company to capitalize on sectors where the practical utility of Segway's was immediately recognized, as opposed to the general consumer market that was hesitant.
The approach that Segway took in response to individuals' reluctance to purchase their products for personal use was pivoting to new market. Instead of scrapping the product, they shifted their sales and marketing toward organizations like police departments and warehouse operators, where they could be successful. This pivot allowed Segway to find a new market for their product and continue its development.