Final answer:
In a conflict, the aspects that matter as much as the words said are tone of voice and body language. These non-verbal cues are crucial for conveying the speaker's intent and emotions, and strongly influence how the message is perceived.
Step-by-step explanation:
In a conflict, the aspects that matter as much as the words you say are tone of voice and body language. Not only do these elements help convey the actual content of the message, but they also significantly influence how the message is perceived by others. When considering the importance of tone and body language in communication, direct words can lose their intended meaning if the tone of voice and body language do not match the spoken message.
Tone of voice can greatly affect the reception of the message being communicated. It reflects the speaker's attitude and can help establish a connection with the audience, thus enhancing engagement and understanding. On the other hand, body language expresses emotions through gestures, facial expressions, and postures; this can provide non-verbal cues that are crucial for effective communication and often convey more than words alone.
To summarize, when it comes to the question at hand, the correct answer is c. tone of voice and body language. These are key in delivering a message clearly and effectively, as they work hand in hand with verbal content to create a full picture of the speaker's intent and emotions.