Final answer:
The correct answer is option d. The process is considered out of control because a randomly selected minute with 13.9 hits is more than three standard deviations from the mean, following the Empirical Rule for a normally distributed process.
Step-by-step explanation:
When evaluating whether a process is in control or out of control, one must consider the position of data points relative to the mean and standard deviations. According to the Empirical Rule, approximately 68% of data is within one standard deviation from the mean, about 95% within two standard deviations, and over 99% within three standard deviations for a bell-shaped distribution.
In this case, the process has a mean of 10.2 hits per minute and a standard deviation of 1.04 hits. A randomly selected minute producing 13.9 hits can be analyzed by calculating the number of standard deviations away from the mean this value is:
Z = (X - μ) / σ = (13.9 - 10.2) / 1.04 ≈ 3.56.
This value is more than three standard deviations from the mean, leading to the conclusion that the process is out of control as per option (d).