Question

Use the following troubleshooting tools and information:

• The network diagram Exhibit
• The ping ipconfig or tracert command utility
• The Network & internet settings in the Windows 10 or Windows 2016 operating system
• ISP IP address: 198.28.2.254
• Subnet: Default class C
• Default Gateway: 192.168.0.5

1. Troubleshoot and fix internet connectivity for the Exec computer
- Use a static IP address.
- Verify connectivity to the ISP

2. Troubleshoot and fix internet connectivity for the Office2 computer.
- Use a DHCP address.
- Verify connectivity to the ISP.

Answer 1

To resolve internet issues on the Exec computer, configure a valid static IP, ensure the default gateway is correct and reachable, then ping the ISP's IP. For the Office2 computer, verify it obtains a DHCP address, and use command utilities to check network and ISP connectivity.

Step-by-step explanation:

Troubleshooting Internet Connectivity

To troubleshoot and fix internet connectivity for the Exec computer using a static IP address, you should first ensure that the IP address is correctly configured within the default Class C subnet. Secondly, check that the configured default gateway is reachable by using the ping utility. If these settings appear correct and the gateway is reachable, attempt to ping the ISP's IP address to verify external connectivity.

For the Office2 computer that uses a DHCP address, ensure it is obtaining an IP address automatically from the DHCP server. Check the Network & Internet settings in Windows 10 or Windows 2016 and confirm that it is set to automatically obtain an IP address. If it has a valid IP but still can't connect to the internet, use the ping, ipconfig, or tracert command utilities to check connectivity to the local network and the ISP.