Question

You run a small IT service center, and Janice comes in with a laptop computer that has been dropped. The laptop is an HP Pavilion x360 (model number 11-n010dx) that is not under warranty. Janice tells you that she thinks the entire computer is useless because it appeared:dead" when she turned it on. She's especially upset over data on the hard drive that she believes has been lost. Do the Following;

After you plug in the ac adapter and turn on the laptop, you discover the lights on the computer are lit and you hear the fan running, but the led touch screen is blank. when you connect an external monitor, you see the windows sign-on screen. janice breathes a sigh of relief. what do you do now?

Answer 1

The HP Pavilion x360's display issue, indicated by functioning indicators and a working external monitor connection, suggests a screen repair or replacement is needed. The laptop's functionality, aside from the display, means Janice's data is likely recoverable. Professional inspection of the display's connection is required, followed by data backup and potential hardware repair.

Step-by-step explanation:

When Janice's HP Pavilion x360 laptop appeared "dead" after being dropped, but later displayed the Windows sign-on screen on an external monitor, it indicates that the laptop is still functional but likely has a display issue. The fact that other indicators such as lights and fan are active support this diagnosis. Just like concluding that a car's dead battery is the issue when it won't start, or a dog has eaten the bread based on circumstantial evidence, we deduce that the laptop's screen needs repair or replacement.

The next step would be to check the connection of the laptop's internal display. This could involve opening the laptop to ensure that the display cable is securely connected and has not been dislodged by the impact. If the cable is secure and the screen still does not work, the problem could be with the display itself, which would then require replacement.

The good news for Janice is that her data is likely safe, given that the laptop can boot to Windows and function with an external monitor. A backup of the data should be made before proceeding with any hardware repairs to secure the data against any unforeseen issues that might arise during the repair process.