Final answer:
Server training can mitigate fines and help in legal defense by ensuring that staff members are knowledgeable about laws and regulations, especially in the service of alcohol. Proper training shows due diligence and can protect the establishment in legal matters.
Step-by-step explanation:
Server training can indeed be a critical factor not only for ensuring quality customer service but also for legal and financial protection for an establishment. When staff members are properly trained, they are more likely to follow the laws and regulations pertinent to the service of alcohol, for instance. In many jurisdictions, laws require the training of servers to prevent the sale of alcohol to minors and visibly intoxicated persons. Such proactive measures can significantly mitigate fines and liabilities.
Furthermore, in the event of legal action, having a comprehensive training program can demonstrate that the establishment took reasonable steps to ensure compliance with the law. This is often referred to as exercising 'due diligence.' Due diligence can be used as part of a defense in legal proceedings, potentially reducing penalties or dismissing claims.
Overall, well-implemented server training contributes to customer safety, reduces the likelihood of illegal alcohol service, and provides a protective measure for the establishment against certain legal issues. Therefore, the statement that server training can help mitigate fines and aid in legal defense is true.