Final answer:
The first step in a training program is to determine training needs, which involves job analysis and identifying the competency gaps that need to be addressed through the program.
Step-by-step explanation:
The first step in a training program is to determine A) training needs. This involves a process of analyzing the job to understand the skills and knowledge required for successful performance. An effective training program starts with identifying gaps between current employee competencies and those needed to achieve organizational goals. Aspects of employee selection, job training, and performance assessment are crucial components of this process. Observational studies and interviews can help determine these needs, as well as considering factors like organizational culture and policies as part of orientation training.
Once training needs are identified, organizations can design and implement training to address specific skills or knowledge deficiencies. Evaluation of the training effectiveness can be assessed through feedback, behavioral observations by supervisors, and measuring outcomes such as productivity and profitability, ensuring that the training has a positive impact on the organization.