Question

The heart of performance analysis is distinguishing between: A) employee training levels. B) ?can?t do? and ?won?t do? problems. C) experience levels of employees. D) good and bad employees. E) different supervisory practices.

Answer 1

Performance analysis involves distinguishing between "can't do" and "won't do" problems to improve employee performance.

Step-by-step explanation:

The heart of performance analysis is distinguishing between "can't do" and "won't do" problems. This means differentiating between employees who lack the skills or knowledge to perform a task ("can't do") and those who have the ability but choose not to do it ("won't do"). By identifying and addressing these two types of problems, performance analysis can help organizations improve employee performance and productivity.