Question

The first phase of establishing the Operating Model involves the following processes:

a) Define roles and responsibilities
b) Increase upsell or billing cycle
c) Identify the stakeholders in the program
d) Manage customer usage

Answer 1

In the first phase of establishing the Operating Model, there are several processes involved. These include defining roles and responsibilities, identifying stakeholders in the program, and managing customer usage.

Step-by-step explanation:

The first phase of establishing the Operating Model involves the following processes:

1. Define roles and responsibilities: This involves clearly defining the tasks, duties, and authority of each role within the organization. For example, determining who is responsible for managing customer relationships, who is in charge of billing, and who is responsible for tracking customer usage.
2. Identify the stakeholders in the program: This includes identifying all the individuals, groups, or organizations that have an interest or influence in the program. These stakeholders can include customers, employees, suppliers, and shareholders.
3. Manage customer usage: This involves monitoring and analyzing customer usage data to understand how customers are using the product or service. This information can help inform decision making and identify areas for improvement.