Final answer:
The first step in business process discovery is to request input from the business user, which involves gathering information from stakeholders, conducting root cause analysis, and securing buy-in for the project.
Step-by-step explanation:
The first step in the business process discovery is to request input from the business user.
This involves gathering information from customers and other stakeholders, which is essential for understanding the full context of the business process that is being examined.
A key part of this step is conducting a root cause analysis to identify the core issues that need to be addressed.
This requires not only consulting with those who use or are affected by the process but also finding expert information from additional resources such as books or industry experts.
The goal is to thoroughly understand the problem by identifying the 'given' information and what the problem is asking to 'find.' Additionally, securing buy-in from all stakeholders ensures that the project proceeds smoothly and that the design of any solutions has broad support.
This collaborative approach typically results in more effective and sustainable business process improvements.