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A user recently installed a new video driver on a PC but upon boot Windows will not start. Which of the following is the BEST option to correct the issue?

A. Automated system recovery
B. Emergency repair disks
C. FIXBOOT
D. Safe mode

1 Answer

5 votes

Final answer:

To resolve a Windows startup issue caused by a problematic video driver, booting into Safe Mode and rolling back or updating the driver is the best first step.

Step-by-step explanation:

If a new video driver is causing Windows to fail to start, booting into Safe Mode is often the best first step to correct the issue. Safe Mode loads Windows with a limited set of files and drivers, which often excludes the problematic video driver. Once in Safe Mode, you can roll back the driver, update to a different one, or uninstall it, which should help you resolve the issue.

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