Question

The user is having trouble using the mouse. The technician believes a program stopped responding that caused the issue and asks the customer to hold down "Ctrl + Shift + Esc" to verify. Which of the following did the technician launch?

A. Task Manager
B. Control Panel
C. Services
D. MSCONFIG

Answer 1

Holding down "Ctrl + Shift + Esc" launches the Task Manager, used to manage running programs and processes.

Step-by-step explanation:

When the technician instructs a user to hold down "Ctrl + Shift + Esc", they are launching the Task Manager. This utility is used to view and manage the programs and processes currently running on a computer. If a program has stopped responding, it can often be found and closed through the Task Manager, which can help restore normal operation to the mouse and other system features.