Question

A user states when they press certain letters on their laptop's keyboard, a number is displayed on the screen. Which of the following can the technician perform to resolve this issue?

A. Change the character mapping
B. Turn off number lock
C. Replace the keyboard
D. Update the keyboard drivers

Answer 1

To resolve the issue of numbers being displayed when certain letters are pressed on a laptop's keyboard, the technician can turn off number lock, change the character mapping, or update the keyboard drivers.

Step-by-step explanation:

To resolve the issue of numbers being displayed when certain letters are pressed on a laptop's keyboard, the technician can perform the following steps:

1. Turn off number lock: The number lock function on the keyboard may be enabled, which converts certain letter keys into number keys. By turning off the number lock, the issue can be resolved.
2. Change the character mapping: In some cases, the character mapping may be incorrect, causing numbers to show up instead of letters. The technician can adjust the character mapping settings to resolve the issue.
3. Update the keyboard drivers: Outdated or incompatible keyboard drivers can sometimes lead to keyboard issues. Updating the keyboard drivers to the latest version can potentially fix the problem.