Question

A client has a computer that is infected with several viruses and spyware. Which of the following should the technician perform FIRST before spyware removal?

A. Run Windows Update
B. Disable system restore
C. Run the chkdsk /r command
D. Disable network cards

Answer 1

The technician should disable system restore before spyware removal.

Step-by-step explanation:

The technician should disable system restore before spyware removal.

Disabling system restore is necessary because some types of malware can hide in the system restore files. By disabling system restore, the technician can prevent the malware from re-infecting the computer.

Once system restore is disabled, the technician can then proceed with spyware removal using appropriate tools and methods.