Question

A user, Joe, calls and states every few hours he is unable to connect to the Internet for several minutes but is able to access internal sites during this time. Which of the following tools would be used to find the issue with the network connection?

A. TRACERT
B. NETSTAT
C. IPCONFIG
D. NSLOOKUP

Answer 1

To diagnose Joe's intermittent Internet connectivity issues while still being able to access internal sites, the TRACERT command is the most appropriate tool to use as it can reveal where the connection is failing.

Step-by-step explanation:

The issue described by Joe indicates a problem with the Internet connection, but not with the local network since internal sites are accessible. The most appropriate tool to diagnose this issue would be:

• A. TRACERT: This command is used to determine the route taken by packets across an IP network. It can help to identify where the connection is failing or timing out when trying to connect to external websites.

Tools like NETSTAT, IPCONFIG, and NSLOOKUP are useful within different contexts. NETSTAT displays network connections, IPCONFIG shows IP configuration, and NSLOOKUP is for querying DNS to obtain domain name or IP address mapping. However, for the problem Joe is experiencing, TRACERT is the best tool to pinpoint where the connection to the Internet is being lost.