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A technician recently replaced a user's monitor and now the user is reporting that the screen is filled with static and appears distorted. Which of the following will resolve the issue?

A. Lower refresh rate
B. Lower the resolution
C. Raise the resolution
D. Increase refresh rate

User Farhangdon
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1 Answer

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Final answer:

To resolve a monitor's static and distorted screen, lowering the resolution is a recommended initial step, as it could reduce the distortion if the monitor cannot handle higher resolutions. Adjusting the refresh rate is less likely to fix static or distortion unless the monitor's native rate is not matched.

Step-by-step explanation:

The issue with a monitor displaying static and a distorted screen can often be resolved by adjusting the display settings. A likely solution could involve either the refresh rate or the resolution settings. Considering the options provided:

  • A. Lowering the refresh rate might reduce the likelihood of screen flicker, but it is less likely to resolve static or distortion.
  • B. Lowering the resolution can make the image larger and less detailed which might reduce the distortion if the monitor cannot correctly handle higher resolutions.
  • C. Raising the resolution will typically increase the detail and sharpness of the image but it could worsen the problem if the distortion is due to the monitor's inability to handle higher resolutions.
  • D. Increasing the refresh rate may improve the smoothness of motion on the screen, but it will not typically resolve issues of static or distortion unless they were caused by a mismatch between the monitor's native refresh rate and the configured setting.

The best initial approach would likely be option B, lowering the resolution, to see if the monitor works better with a less demanding display setting and to determine the optimal configuration that the monitor supports without distortion. If this does not resolve the issue, other factors may need to be considered such as cable integrity or graphics card settings.

User Zhengtonic
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