Final answer:
REALTORS® on a board that mandates mediation first must attempt to settle disputes through mediation before proceeding to arbitration, where a binding decision is made.
Step-by-step explanation:
When a local board of REALTORS® requires that disputes go to mediation first rather than to arbitration, it means that the REALTORS® associated with that board must engage in mediation before they can proceed to arbitration. This process involves a neutral third-party mediator who helps the disputing parties try to reach a voluntary, mutual agreement. This means that before going to arbitration, they must first attempt to resolve their dispute through mediation. If the dispute is not resolved through mediation, then the REALTORS® can proceed to arbitration if necessary. If the dispute is not resolved through mediation, then they can move on to arbitration, where an arbitrator will hear the case and make a binding decision.
Answer: d) They must engage in mediation before arbitration